
Our Store Policies
Service as it should be
At Jefferson Jewellery, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Shipping and Delivery
Jefferson Jewellery currently only deliver to mainland UK.
We offer free delivery on all UK orders (unless otherwise stated) we aim to dispatch same day for UK orders - (Mon-Friday orders received before14:00).
UK delivery is usually via Royal Mail Special Delivery Guaranteed by 1pm® (next day) or Royal Mail Tracked 24 with Signature (1 day delivery).
International Delivery is usually via DHL Express - estimated 2-5 days, to many destinations including Europe, EU, USA, Canada, Australia and more.
For more information see Terms and Conditions.


Terms and Conditions
This website is operated by Jefferson Jewellery. Throughout the site, the terms “we”, “us” and “our” refer to Jefferson Jewellery . Jefferson Jewellery offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By continuing to use the site and/or place orders you consent to the terms and conditions of Jefferson Jewellery.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and conditions apply to all users of the site, including without limitation users who are browsers, customers, merchants, and/ or contributors of content.
Please read these Terms and conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and conditions are considered an offer, acceptance is expressly limited to these Terms and conditions.
Any new features or tools which are added to the current store shall also be subject to the Terms and conditions. You can review the most current version of the Terms and conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. you must not copy, reproduce or use any information or pictures without the expressed consent of Jefferson Jewellery.
An order is placed when you confirm you want to buy the product (checkout, through process of pressing add to cart and buy) on the condition of payment immediately and successfully being made to the amount of the displayed total required in full for a contract to be confirmed (your order to be confirmed and dispatched).
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and conditions.Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources or content - items are potentially sharp and or dangerous due to their antique or vintage nature (e.g. broken glass sharps hazard) and so caution should be taken in handling both product and packaging.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Claims made; Carbon responsible products are on the basis we dont contribute to additional manufacturing, the products are sourced having previous owners hence antique and vintage. The policy - reduce, reuse, recycle throughout all relevant practices is on the basis we reuse packaging and materials where applicable and safe, reduce potential 'office' waste and recycle responsibly including limiting any plastics to a minimum, recycling encouraged and undertaken.
Returns Policy:
We believe all items on the website are accurately described and we take great care with each item. If you decide that you would like to return an item, we urge you to contact us first to see if we are able to find a solution to the problem. If, after speaking to us you are still unsatisfied with any of our products, for any reason, you can refer to standard consumer rights.
Items must be returned at your cost via a secure and insured service (In the case of any error on our behalf we will cover the cost of return shipping). Do not send the item through normal post as we cannot be responsible for lost items. We recommend all returned items to be sent via Royal Mail Recorded Next Day Delivery with cover for the item value in case the item is lost.
*If items are damaged or altered in any way they will not be accepted for a refund.*
Additional Info;
Condition:
Since all items sourced are pre-owned, there may be scratches or signs of wear/use, all items are carefully described, please note pictures form part of the description. On each individual item there will be a description of condition. We do not sell anything we believe to be below moderate condition.
Packaging:
We send all items packaged carefully and where described items such as jewellery may include a jewellery box. Occasionally, we have the original box the item came in, a designer box to match the item or a one-off antique/vintage box. If the item comes in one of these boxes it will be explicitly stated in the product description, please note condition may vary on original boxes.
Cookie policy:
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. Cookies are in use on the site, by continuing to use the site you consent to cookies purpose/action. You can control and/or delete cookies as you wish - for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
Jefferson Jewellery reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order) and hold the right to update the terms and conditions and other information on the site and in other affiliated
areas at our will
These terms and conditions may not apply to non online activity.

Returns and Refunds
The Small Print
Returns Policy:
We believe all items on the website are accurately described and we take great care with each item. If you decide that you would like to return an item, we urge you to contact us first to see if we are able to find a solution to the problem. If, after speaking to us you are still unsatisfied with any of our products, for any reason, you can refer to the standard consumer rights law.
Items must be returned at your cost via a secure and insured service. Do not send the item through normal post as we cannot be responsible for lost items. We recommend all returned items to be sent via Royal Mail Recorded Next Day Delivery with cover for the item value in case the item is lost. In the case of any error on our behalf we will cover the cost of return shipping.
*If items are damaged or altered in any way they will not be accepted for a refund.*
Returns and correspondence (only) address; supplied when return requested.

Privacy Policy
Information Security
user’s privacy is of the highest importance to us, where personal details such as third-party banking to verify payment, or login details have been entered we treat as confidential and in a secure manner. We never sell or share your data - Jefferson Jewellery take care in choosing our third party providers and upholding general data protection. Any data we do have will only be used for internal purposes such as marketing e.g our offers or updating your personal platform, notifying you to items of interest or improving customer satisfaction.